cancellation Policy

Effective Date: 30/10/2024

Last Updated: 30/10/2024

1. Overview

At The Flight Sim Hub, we value our subscribers and strive to provide a seamless experience. This Cancellation Policy outlines your rights and obligations regarding the cancellation of your subscription to our VATSIM Alert ATC Subscription Service.

2. Subscription Cancellation

Subscriptions to The Flight Sim Hub are billed on a monthly basis and renew automatically at the end of each billing cycle. You have the right to cancel your subscription at any time.

3. How to Cancel

To cancel your subscription, please follow these steps:

• Log into your account on The Flight Sim Hub website.
• Navigate to your account settings.
• Select the option to manage your subscription.
• Cancellations will take effect at the end of the current billing cycle. You will continue to have access to the subscription services until your cancellation is processed at the end of that cycle.

4. Cooling-Off Period and Refunds

You have the right to cancel your subscription within 14 days of your initial subscription purchase and receive a full refund, provided you have not used the service during this period. To request a refund, please contact us at [email protected] within the cooling-off period.

After the 14-day cooling-off period, refunds for any payments made for the subscription are not typically provided. Any requests for refunds due to missed alerts or service disruptions will be handled at the sole discretion of The Flight Sim Hub, based on the nature and duration of the disruption.

5. Account Suspension

The Flight Sim Hub reserves the right to suspend accounts for violations of our terms or misuse of the service, including but not limited to abuse of alerts.

6. Contact Information

If you have any questions or need assistance with your cancellation or refund request, please contact us at [email protected].

7. Changes to This Policy

We may update this Cancellation Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.